Contact
Nous sommes là pour le suivi de commande, les retours, les échanges et toute question sur le produit. Les messages reçus en semaine entre 9h et 18h reçoivent une réponse le jour même.
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Serbia: KRALjA PETRA PRVOG 94 Erdevik (Ph: +381 113470354)
Turkey Operations: Bahariye Cad. Yahya Kahya Mah. Yağhanesi Sok. No: 6 Beyoğlu / İstanbul, Türkiye
Write to us about anything Tracking a parcel, a return, an exchange, or a question about the pillow before you buy. Messages that arrive on a working day between 09:00 and 18:00 are usually answered the same day.
The fastest route Use the form on this page, or e-mail info@ortevayastik.com. You can also reach our customer support at 0850 480 66 51. Please include your order number if you already have one — it lets us answer in one message instead of three.
Our Office & Return Address Bahariye Caddesi Yahya Kahya Mahallesi Yağhanesi Sokak No: 6 Beyoğlu / İstanbul, Türkiye. (ORTEVA operates under our parent companies: FORI d.o.o., Slovenia, Phone: +386-38984700 and KonstrukTel DOO, Serbia, Phone: +381-113470354).
Tracking your order We do not run a tracking screen on this site. When your parcel is dispatched, an e-mail and an SMS with the tracking number are sent to you automatically. If they have not arrived, send us your order number and we will look it up.
Returns and exchanges You have 30 nights to try the pillow. Tell us you want to return it and we send you a free carrier code the same day. The full procedure is on the Returns and Exchanges page.
Wholesale and business enquiries For bulk orders, hotels or corporate gifting, write to the same address with “Wholesale” in the subject line.
